What is your return policy?

You have 30 calendar days to return your Ladybug steam vapor system from the date of delivery for a refund, less credit card fees not to exceed 3%. Shipping is at your expense. Returns are for new customers only and cannot be handled through social media, email, web chat, or leaving an off-hours voicemail. To initiate a return, call Customer Care at 800-997-6584. Once eligibility is confirmed, a specialist will help facilitate the process. To be eligible for a refund, you must still be within your 30-day trial period and the steam cleaner must be undamaged and in its original retail box with all accessories and all retail packaging (original plastic bags, inner boxes, cardboard, fasteners, etc.). Any steam cleaner which appears tampered, customized, altered in any way, missing accessories or original shipping material used to keep everything safe while in transit, or appears to be used extensively and is not in new or like new condition is not eligible for return and may be subject to a restocking fee or rejected. This 30-day trial is intended only for new Ladybug customers. Purchases by former customers, as well as purchases by cleaning companies or other business entities, including schools and non-profits, are not eligible for return unless items are in brand-new, unopened and unused condition. Open box, refurbished, retired, discontinued, and purchases outside the Continental United States are not eligible for return under any circumstance. Expedited shipping charges are not refundable.

You have 30 calendar days to return your tools & accessories from the date of delivery for a refund, less credit card fees not to exceed 3%. To be eligible for a return, they must be unused. Mailed returns of tools & accessories are at your expense and may be subject to a restocking fee.  

Ladybug currently only offers one model, the Ladybug 2350.

You have 30 calendar days to exchange your tools & accessories from the date of delivery. To be eligible for an exchange, the items must be unused. Mailed exchanges of tools & accessories are at your expense and may be subject to a restocking fee.